Refund & return policy

Refund & Return Policy

At MULTIPLE ONLINE STORE, we want you to be completely satisfied with your purchase. Please read our refund and return policy carefully.

ELIGIBILITY FOR RETURNS
  • Items may be returned within 7 days of delivery.
  • Products must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number or receipt) is required.


NON-RETURNABLE ITEMS
  • Items damaged due to misuse or improper installation.
  • Products with broken seals or missing components.
  • Items marked as "Final Sale."


HOW TO REQUEST A RETURN
  1. Contact us via WhatsApp or phone (see our contact information policy).
  2. Provide your order number and reason for return.
  3. We will confirm eligibility and provide return instructions within 2 business days.


REFUNDS
  • Approved refunds are processed within 5 to 7 business days after we receive the returned item.
  • Refunds are issued via the original payment method or bank transfer (PKR).
  • Shipping charges are non-refundable unless the return is due to our error.


DAMAGED OR INCORRECT ITEMS
  • If you receive a damaged or wrong item, contact us within 48 hours of delivery with photos. We will arrange a replacement or full refund at no extra cost.